Live from Atlanta, It’s…Social Shake-Up!
SNL cast member Cecily Strong wrapped up an invigorating Day 1 at social media conference “The Social Shake-Up” with the timely quip, “Politically, we all agree on dogs.” Strong was there as a guest of WhoSay, whose new mission is to create brand-safe influencer marketing campaigns.
The fact that the conversation turned to politics shouldn’t be too surprising given the recent success SNL has enjoyed thanks to its Trump, Spicer and Melania parodies. What was a bit more surprising is that the theme of the entire day also started on a political note.
Pottery Meets Politics
Evan Kraus, President of APCO, a global communications consultancy, kicked things off with a keynote that took us back to a 2,000-year-old pottery brand and fast-forwarded to the most recent presidential election. He provided the history lesson as a means of setting up two key points that lead to a third. Point 1 was that we all make emotional connections with brands and point 2 was that we are all part of tribes and behave accordingly.
For marketers, the implication is that if you can define the tribe well, you can connect with them. Noting that the slogan “Make America Great Again” resonated strongly with Trump’s target tribe, Kraus concluded that it wasn’t just the language but how the candidates engaged with their tribes that ultimately decided the election’s outcome.
Micro-Influencers: Less Is More
Social influencer and entrepreneur Shaun McBride, better know as Shonduras, rallied the audience with his stories of success on Facebook, Snapchat and YouTube. Shaun is a wonderfully engaging and down to earth speaker who has a knack for translating his success into advice for brands. Among the many nuggets he offered:
• Focus on micro-influencers with truly engaged followers
Employees Are Your Best Advocates
In a breakout session, Cisco’s Carmen Shirkey Collins and Vanessa Sain-Dieguez shared how they built a highly effective employee advocacy program. As proof of their success, they noted that they have a 6-month backlog of employee-written stories for their blog and that employee posts on channels like Instagram have twice the industry average when it comes to engagement. The lessons for others include:
• Set goals: without them, you can’t show success
From Twitter to Netflix
The next breakout session focused on Twitter, featuring Allison Goreham of Turner, Bianca Prade of SKDKnickerbocker, Josh Martin of Arby’s and Nina Miskin of Twitter. Mishkin called everyone’s attention to an extraordinary called everyone’s attention to an extraordinary Twitter moment when a tweet about Rihanna and Lupita Nyong ended up inspiring a new Netflix movie in a matter of days from tweet to deal! Among the tips shared at this case-rich session:
• Risk is inherent in social. Deal with it
Never Too Many Stories
There were many other sessions I couldn’t attend since there were 4 breakouts going on at a time. On the main stage, I managed to catch Doug Busk, Group Director, Digital Communications & Social Media for The Coca-Cola Company presenting on “Storytelling.” Busk offered insights into Coca-Cola’s approach to corporate storytelling noting their primary goal was to build brand and corporate trust. Busk pointed to the importance of transparency to achieving these goals and shared a recent success story with their “Our Way Forward” videos featuring their new CEO.
Last but not least, I too presented on Storytelling, coughing up “The Top 7 Reasons Most Brands Fail at Storytelling” while pointing out how all these fails could be fixed. Using personal stories to illustrate both the power of storytelling and the pitfalls brands face, my 7 fails included:
1. Old school strategies. Brands need a new approach which incites conflict, character, voice and more
And that was just Day 1!
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May 24, 2017 at 01:00AM