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Facebook Launches Live Producer and Creator Studio App https://ift.tt/2I5k2pd Facebook Launches Live Producer and Creator Studio Appby Grace Duffy / / Leave a Comment Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore the full rollout of Facebook’s Live Producer for managing live-stream video and the new Creator Studio app with special guest, Stephanie Liu. We’ll also discuss the Byte app, the latest looping video successor to Vine from the co-founder and maker of Vine. Tune Into the Social Media Marketing Talk ShowListen to the replay of this week’s show below. You can also hear the show as an audio podcast on iTunes/Apple Podcast, Android, Google Play, Stitcher, and RSS. Watch the replay of this week’s show below. About Our Special Guest
Use the timestamps below to fast-forward to our top stories in the replay above.
divider Facebook Live Producer Becomes “Default Surface” for Managing Live Streams: Facebook announced in the News, Media & Publishing on Facebook group that it’s rolling out Live Producer and making it the “default surface… [to] manage your Live Streams.” Although Live Producer has been available to some pages in small test batches since 2017, the company confirms that the old surface is being deprecated and soon every user will be able to use Live Producer. Facebook Launches Creator Studio Mobile App: Facebook launched a new Creator Studio mobile app for iOS and Android. A companion to its Creator Studio desktop hub, the mobile app gives creators and publishers around the globe the ability to manage their content, track their performance, and more on the go. The Maker of Vine Releases Looping Video App, Byte: Vine co-founder Dom Hofmann released Byte, a looping video app positioned as the newest successor to Vine. The Byte app, which allows creators to shoot and upload 6-second looping videos, is available for both iOS and Android devices.
In an interview with TechCrunch and forum posts, Hofmann states that the company plans to focus on monetization early on and will “soon” roll out a pilot of its partnership program to help creators monetize their content on the platform. He shared that the company will start with a revenue share and supplement the program with its funds.
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5 Trends That Will Transform Social Media – Updated for 2020 https://ift.tt/32AK1hH Social media has been evolving rapidly, breaking down barriers and becoming part of the routine all over the world. It is estimated that globally, 1.7 billion adults log on to Facebook every day. Considering that the global population sits at a hefty 7.8 billion people, this is a huge opportunity that you can make use of if you’re a brand. The path of evolution when it comes to social media has been nothing short of incredible. It had humble beginnings as a portal to connect with friends and family across the globe. Now, it’s grown into a marketing juggernaut that puts most other methods of sales to shame. The popularity of social media has been growing exponentially and has shown no signs of letting up. Brands have been using it to good effect and have come up with several innovative strategies that they’ve used to make their mark with their audience. So, what are developments that people should look to in the next year? Well, why don’t we find out… Social Networking Use Has Shot Up in Past DecadeNetworking through this medium has seen a meteoric rise in the past decade. If forecasts are to be believed, it should grow even further in the coming years. Humans are social creatures and this push to connect has been the key to social media developing at this pace. Distances have diminished and people are much more connected than ever today. The number of users will grow at 8% in 2017 to a heady 2.39 billion people! To put this into some sort of perspective – the combined population of India and China is about 2.6 billion. And updated for 2020, this number is now at 3.8 billion! Having this sort of audience at the tap of a button makes social media a very attractive proposition for developing brand awareness and creating markets. Employees Turn Into Beacons For Their BrandIf you are working for a company that considers itself “connected”, you might be encouraged to share business updates. This is because brands have now started turning to employees as brand ambassadors to further their brand image. In other words, using employee social advocacy programs has grown about 191% since 2013. And currently, 98% of employees use at least one social media site for personal use, of which 50% are already posting about their company. (Weber Shandwick) What this has done is rather than increase social reach through scaling, it integrates elements (employees) that already have a connected audience. When you pull this off correctly, it can be much more effective at enticing engagement. Consider utilizing tools like Social Toaster and Social Noor to turn your team into a passionate group of social advocates. ‘Real’ Real-Time EngagementAnother key area that has grown through social media is the ability to run effective client support programs. Users expect that a brand needs to have a social team on their feed to answer questions and resolve issues. New 2020 Statistics from Brandwatch highlight this fact – 60% of Twitter users expect responses from brands they follow, within the hour. This is down from 72% in 2017. In a domino-effect, this has caused brands to start investing heavily into cross-functional social media teams that can keep abreast with the increasing number of client pings every day. Eventually, most brands will have shifted client service entirely to their own social media accounts. Driving Decisions Through AnalyticsMuch earlier, social media was more of a hit-or-miss when it came to marketing aspects and relied on “gut feeling” a lot. These days though, social media analytics has gotten more powerful, comprehensive and easier to use for the average Joe. Statistics will play an even more important role in the days to come. There are a variety of different social analytics tools that can cater to several popular social media platforms like Buffer, Followerwonk, Iconosquare and Google Analytics to name a few. Most of them are free and can accommodate the needs of most SMBs. You can also find other enterprise-level solutions online. Social Video Wins AgainIt’s hard to miss, but perhaps you might have – in 2020 Snapchat has over 18 billion daily views on its video content. Let’s wait a moment for that number to sink in. This exceeds even YouTube, a website that is built on showcasing video content and straight double of their last year numbers. The domination of social media over video content as well has been an eye-opener for many companies and it’s only set to increase even further. Brands have evidence that video content is effective and over 76% of B2Bs use them to good effect. Expect this to dominate brand marketing strategies going forward. So in ConclusionTo be brutally honest, you don’t need to be a prophet to see where social media is going to end up next year. Right now, it has been a revelation on many fronts, news, content, and marketing to name a few. As people come up with more innovative types of content and methods of sharing them, social media will only get bigger. Unlike other forms of media, social media is riding the evolution super-wave into the future. As people are becoming smarter and more aware, so has social media. From being just a tool to share memes, to leading the charge when it comes to customer-centric engagements for big-brands. We’ve come a long, long way and still, the road ahead looks promising! The post 5 Trends That Will Transform Social Media – Updated for 2020 appeared first on Social Media Explorer. Social Media via Social Media Explorer https://ift.tt/2onGYog February 28, 2020 at 11:07AM
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Best Credit Cards for Startups in 2020 https://ift.tt/3cgYVOJ Getting a business credit card is one of the first things you should do when launching a startup. In most cases, this credit card will be the primary method of paying company expenses. From daily purchases like ink or paper to flights, hotels, and your phone subscription, charging a credit card is your best option. That’s because the best business credit cards offer exceptional benefits like cash back, rewards points, and travel miles. Some company credit cards can provide purchase insurance as well as supplementary coverage for car rentals. You can even use a low-interest credit card to finance purchases if struggling to qualify for a small business loan. With so many business credit cards to choose from, it can be tough to find the best option for your startup, which is what inspired me to create this guide. The 8 Best Credit Cards For Startups in 2020In a market flooded with hundreds of business credit cards, there are eight that I would recommend for startup companies.
I’ll highlight the top benefits, introductory offers, costs, and notable terms for each one as we continue below. Best Startup Business Credit Card ReviewsChase Ink Business CashChase Ink Business Cash is the best overall credit card for startup companies. It has exceptional rewards, benefits, and an enticing sign up bonus.
I like the Chase Ink Business Cash card because of the way its reward program is structured. You’ll get the most cash back for common startup expenses. Chase gives you 5% cash back each year on office supplies, internet, phone services, and cable on the first $25,000 spent in those categories. You’ll also get 2% cash back at gas stations and restaurants on the first $25,000 in combined spending each year. All other purchases earn 1% cash back with no limit. Additional features and benefits of the Chase Ink Business Cash card include:
Between these benefits, the cash back program, sign up bonus, and no annual fee, Chase Ink Business Cash should be a top consideration for any startup company. Chase Ink Business UnlimitedChase Ink Business Unlimited is nearly identical to the Ink Business Cash card. The card offers the exact same benefits from fraud protection to the auto rental collision waiver in the bullet list above.
While the benefits and card terms are the same between these two cards, the rewards structure is not. Instead of offering various cash back percentages for different categories, Chase Ink Business Unlimited gives you 1.5% cash on everything. This is a better option for those of you who don’t want limitations or restrictions on the amount of cash back you can earn. It all depends on the type of business you have. For example, let’s say you’re planning to use a credit card to purchase things like inventory or other expenses that don’t fall into the Ink Business Cash rewards categories. In this scenario, Chase Ink Business Unlimited would be a better option for you. Capital One Spark Cash SelectCapital One Spark Cash Select is another great option for earning cash rewards for all of your business expenses. The card offers unlimited 1.5% cash back on everything you buy.
The card is very similar to the Chase Ink Business Unlimited credit card. Chase does offer a better sign up bonus ($200 vs. $500) for spending the same amount in three months. With that said, the Capital One Spark Cash Select card has its fair share of benefits.
For startup company credit cards, I typically lean towards cards with no annual fee. But if you want more than 1.5% cash back, consider applying for the Capital One Spark Cash card instead. This gives you unlimited 2% cash back, but comes with a $95 annual fee (waived the first year). Startups charging less money on their cards will be fine with the Spark Cash Select card. Capital One Spark MilesSome people would rather earn travel rewards instead of cash back. So if you’ll be traveling frequently for your startup company, Capital One Spark Miles is a top credit card to consider.
As I mentioned earlier, I normally don’t recommend cards with annual fees to startup companies. But this one is easy to justify if you travel often. 50,000 miles is equal to $500 in travel. Considering that the annual fee is waived the first year, the sign up bonus alone makes up for the first six years using the card. You’ll also earn unlimited 2x miles on all purchases. There are no blackout dates, seat restrictions, or minimums for redemption. Other top benefits of the Capital One Spark Miles Card include:
If you’re launching a startup that requires lots of business travel, this is the best card for you. Capital One Spark ClassicTo qualify for the best business credit cards, you’ll need to have excellent credit. But that’s not reasonable for all small business owners. If you have a low credit score but still want access to credit card rewards, the Capital One Spark Classic will be your best option.
While the card doesn’t come with a sign up bonus or low interest rates, you’ll still have access to some of Capital One’s top card benefits.
Overall, this is a no-frills business credit card. But it’s a great way to build your credit by using the card responsibly. Plus, you’ll still get 1% cash back on everything. I’d apply for the Capital One Spark Classic if you can’t get approved for other business credit cards. American Express Blue Business PlusAmerican Express has one of the best reputations in the credit card industry. For both personal credit cards and business credit cards, Amex is known for exceptional customer service. If you’re launching a startup, your company should consider the American Express Blue Business Plus card as a top option. The Amex Blue Business Plus card is great for those of you who want to earn rewards points, as opposed to cash back or travel miles. You’ll get 2x membership rewards points on purchases in any category for your first $50,000 spent each year. After that, you can earn unlimited 1x points. Amex gives you expanded buying power, with the ability to make business purchases above your spending limits without a penalty, although restrictions apply. The card comes with account alerts, online statements, a detailed year-end summary, free employee cards, and one of the best business credit card mobile apps on the market today. American Express customer service and dispute resolution are second to none. So if you prioritize great customer support, this card is perfect for you. American Express Blue Business CashIf you prefer cash back instead of reward points, consider applying for the American Express Blue Business Cash credit card. The card terms are basically identical to the Amex Blue Business Plus card. The rewards structure is the biggest difference between the two cards. With the Amex Blue Business Cash card, you can earn 2% cash back on your first $50,000 in purchases per year. After that, you’ll receive unlimited 1% cash back on everything else. Other top benefits include:
Overall, the American Express Blue Business Cash card is arguably the best free cash back business credit card on the market today. US Bank Business PlatinumSometimes a startup company needs to get creative with financing purchases. Certain small business loans have restrictions for what you can spend the funds on. Credit card financing has become an alternative solution for small business owners. But to consider this, you’ll need to find a card with low-interest rates. That’s when the US Bank Business Platinum card comes in handy. The card definitely lacks quality rewards benefits. So I’d only consider it as an alternative financing method. How to Choose the Best Credit Card For Your Startup BusinessThere are certain factors that must be taken into consideration when you’re evaluating business credit cards for your startup. This is the methodology that we used to come up with this guide. Annual FeeMost startup companies should look for credit cards with no annual fee. It’s crucial to save money everywhere possible when you’re first starting a business. Seven of the eight cards on the list above are free. The only one you have to pay for is the Capital One Spark Miles card. But the fee is just $95 per year, waived in year one, and easy to justify for frequent travelers. Exclusive business credit card fees can range above $500. While you may consider those down the road, I’d steer clear of them in the early stages of your business. Interest RatesYou should always aim to pay your credit card balance in-full each month. But sometimes cash is tight for startups, so you might have to finance a few purchases. Look for a credit card offering 0% APR for purchases in your first year. Aim to pay those off before you start incurring additional interest fees. A low-interest credit card might have cheaper rates than certain business loans. So take that into consideration before making large purchases. Credit ScoreWhen launching a startup, your personal credit score will be used when you apply for a credit card. That’s because new businesses don’t have any credit records on file. A high score will give you access to better cards with lower interest rates and top rewards. However, not everyone falls into this category. If your credit score is below average, there are certain cards that you should be applying for instead. The Capital One Spark Classic is a great example. RewardsCredit card rewards usually come in one of the following three formats:
I’d recommend cash back rewards cards for most startup companies. The cards on this list range from 1% to 5%. Some have restrictions on how much cash back you can earn, while others are unlimited for all purchases. A rewards program with miles is ideal if you need to travel often for business purposes. Otherwise, cash back is just fine. BenefitsEvery credit card has a wide range of perks and benefits. From a sign up bonus to purchase protection and fraud alerts, the list varies by card type and card company. You’ll just have to figure out which benefits are best for your spending habits. For example, no foreign transaction fees and auto rental waiver insurance shouldn’t win you over if you never rent a car and don’t make purchases in foreign currencies. ConclusionStartup companies have unique needs compared to well-established businesses. There are certain credit cards that are ideal for newer small businesses. Here’s a recap of the top eight that I’d recommend.
All of these cards come with a wide range of benefits for different startup types and spending habits. I’m confident that you can find exactly what you’re looking for on this list. Social Media via Quick Sprout https://ift.tt/UU7LJr February 28, 2020 at 09:54AM Best Online Business Banking for 2020 https://ift.tt/2TiVO00 What makes a great bank for business purposes? In today’s day and age, your bank needs to have online banking capabilities. There are online-only banks as well as physical branches offering online banking services. While most banks today have some type of online portal, not all of these are created equal. The best business checking accounts have dozens of online features, like mobile deposits, digital bill pay, and fraud alerts. You’ll also need to consider other banking products that you can access online. I’m referring to things like business savings accounts, merchant services, credit cards, and small business loans. Whether you run a startup or a multi-million dollar well-established corporation, I’ll show you the best online business banking solutions to fit your needs. Top 10 Online Business Banking Accounts For 2020There are hundreds of different online business bank accounts on the market today. But these are the top ten that I recommend:
I’ll highlight the type of online accounts offered, prices, benefits, and other online banking solutions for each one below. The Best Online Business Banking ReviewsNovoIf you’re a small business owner, freelancer, or entrepreneur seeking an online-only business banking solution, look no further than Novo. Novo is a modern and simple way to handle your business banking needs. Here’s an overview of top features and benefits of this online bank:
It takes less than ten minutes to apply for a Novo online business bank account. You need just $50 to open an account. Novo has an outstanding mobile app that lets you handle all of your business banking needs on the go. It integrates with business tools that you’re already using, like Slack, Xero, and Zapier. You’ll also benefit from discounts on business tools like HubSpot, Salesforce, Zendesk, Google Cloud, and Stripe. Overall, Novo is a basic online-only bank for business owners seeking simplicity. But it does lack other banking tools beyond a checking account. Axos BankAxos Bank is another top online-exclusive business bank. But unlike Novo, Axos features a suite of business banking solutions, including multiple account types and additional services.
Axos also offers treasury management solutions to streamline your payment processing. They provide additional merchant services like POS terminals, mobile commerce, and PCI compliance. You’ll need at least $1,000 to open an Axos business checking account. Your account comes with 200 free transactions per month. There are no monthly maintenance fees, and you’ll have access to a surcharge-free ATM network. Axos has everything you’d expect from an online business banking solution, including a mobile app with remote check deposit capabilities. But like any online-only bank, this isn’t for businesses that need to deposit cash. Chase BankChase Bank has some of the best business banking solutions on the market today. They have physical bank branches in addition to the online banking services. Here’s an overview of the three different business checking accounts offered by Chase. All three of these can be opened and managed online. Chase Total Business Checking
The $15 service fee is waived if you maintain a daily balance of $1,500. If you link a personal Chase checking account to your business account, the combined balance counts towards this minimum. Chase Performance Business Checking
The $30 service fee is waived by maintaining a $35,000 minimum daily balance in qualifying business deposit accounts. Chase Platinum Business Checking
Chase will waive the $95 service fee if you maintain a daily balance of $100,000 or more between qualifying business deposit accounts. As you can see, Chase has an online business checking account for businesses of all different shapes and sizes. It’s easy to determine which Chase business account is best for you based on the minimum balance requirements and free cash deposits per month. In addition to checking accounts, Chase also has some of the best business credit cards on the market today. You’ll also benefit from merchant services and online business lending solutions if you need them. TIAA BankTIAA Bank is a top option for those of you looking for an online-exclusive business banking solution. They offer checking accounts and treasury services for commercial businesses, small businesses, and nonprofit organizations. If you’re a single-owner LLC or sole proprietor, you can get a high-yield small business checking account. As of February 2020, the intro APY rate is 1.21% for the first year. Here’s a quick overview of the key features for each TIAA Business Checking account: Business Checking
Small Business Checking
Nonprofit Checking
Analysis Checking
While TIAA Bank does offer a wide range of checking account types, I wish the nonprofit monthly maintenance fee was waived regardless of the balance. The best account here is the high-interest checking account for sole proprietors and single-member LLCs. US BankUS Bank is a national chain with 3,000+ branches and more than 4,800 ATMs throughout the country. In addition its online banking solutions, you’ll be able to do some in-person banking if your business needs to make cash deposits. There are four different business checking accounts offered by US Bank. All of which have online banking capabilities. Silver
The US Bank Silver business checking account is simple and made for startups and small businesses. Gold
The Gold business checking account is for small to mid-sized businesses with moderate transaction volumes. Platinum
US Bank’s Platinum business checking account rewards business owners with higher balances. Premium The Premium account is unique. It’s an analyzed account; meaning fees can be offset by credits from your account activity. It’s unclear on the website what those fees, credits, and activity would be. But the account is made for larger organizations with high checking balances and lots of activity. You’ll need to contact US Bank directly for more information. In addition to these four online checking accounts, US Bank also provides small business loans, credit cards, and merchant services. You’ll have access to everything you’d expect from a national bank. Navy Federal Credit UnionNavy Federal is another national chain with physical branches in addition to online business banking. Business owners with ties to the US Armed Forces, National Guard, and DoD can open an online checking account with Navy Federal Credit Union. They offer business checking, business savings, and CDs. Here’s an overview of Navy Federal’s three business checking accounts: Business Checking
Business Plus Checking
Business Premium Checking
I’d recommend Navy Federal online banking to business owners who are seeking a small business loan. Navy Federal has some of the best interest rates and approval rates on the market today. So you can get your checking account and loan from the same bank while managing everything online. AzloIf you’re a freelancer or launching a startup, Azlo is a top online-exclusive business bank to consider. It’s only a viable option if you’re not accepting cash. Highlights of an Azlo business banking account include:
Azlo integrates with business tools like Square, Stripe, and QuickBooks. You can deposit checks remotely with Azlo’s intuitive mobile app. You’ll also be able to create, send, and manage digital invoices to your clients through the Azlo platform. This is ideal for clients who want to pay via bank transfer. If you’re looking for an online bank that offers loans, savings accounts, and other banking services, Azlo is not for you. Radius BankRadius Bank has a wide range of online business banking solutions. Here’s a quick list of the online services you’ll have access to with a Radius business account:
As you can see, Radius offers everything you could possibly need and more from an online business bank. One standout is the Tailored Checking account, which is made for growing businesses. Tailored accounts come with:
You can apply online in less than ten minutes without uploading any documents. Between the online services and mobile banking tools, Radius Bank is a top choice to consider. Citizens BankCitizens Bank is a top choice for business owners that want access to lots of different online banking solutions. Furthermore, Citizens has 1,100+ branches and 3,100+ ATMs (mostly on the east coast). So it’s a good option for those of you with in-person banking needs as well. Let’s take a closer look at the company’s business checking accounts: Clearly Better Business Checking
Business Advisor Checking
Citizens Analysis Business Checking
In addition to these checking accounts, Citizen offers credit cards, investing options, business benefits, healthcare banking, and a wide variety of business resources. Large organizations will have access to commercial banking solutions as well. First Internet BankAs the name implies, First Internet Bank is an online-only bank. There are three different types of banking solutions offered by this bank.
Overall, the commercial checking accounts stand out the most. Lots of online-only banks on the market today are geared towards startups and small business owners. But First Internet Bank has a wide range of banking services for large organizations and enterprises. Businesses opening a commercial checking account will benefit from features like:
Contact First Internet Bank to ask about a custom business banking solution to meet the needs of your large organization. How to Find the Best Online Business Bank Account For YouAll of the online banks on our list won’t be a viable solution for your business. You’ll need to narrow down your options based on certain factors. This is the methodology that we use here at Quick Sprout to find the best online bank for you. Business TypeYou can start by narrowing down your choices based on the size and structure of your organization. Some online banking accounts are geared towards startups, sole proprietors, and freelancers. Others are designed for small businesses to mid-sized and larger organizations. For example, if you have a small business with three locations and 30 employees, you can immediately eliminate the accounts designed for freelancers and single-member LLCs. FeesLots of online business bank accounts come with monthly fees. Some banks do offer free banking, and others let you waive the monthly fee by maintaining a minimum daily balance. Unlike personal checking accounts, business accounts typically come with monthly transaction limits. You might have to pay up to $0.50 per transaction once you exceed those limits. Regardless of your situation, you can find a way to avoid these fees by finding an account that falls within your banking activity. Checking Accounts and Banking SolutionsWhat do you want to get out of your online bank? You’ll need a checking account, at a minimum. But the day might come when you’ll need access to other banking solutions.
It’s easier to get all of this under one roof, as opposed to searching for another bank at a later time. In-Person Banking AvailabilityOnline-exclusive banking isn’t for everyone. If you have physical store locations that accept cash, you’ll need the ability to deposit those funds at a branch. Banks like Chase, US Bank, Citizens Bank, and Navy Federal Credit Union all have branches for in-person business banking. Just verify that there is a branch in your area. Mobile AccessibilityPart of being a great online bank means having an excellent mobile app. The majority of your online banking activity can be done from the palm of your hand. Mobile apps are used for things like remote check deposits. But you’ll want an app that goes beyond this basic feature. All of the banks on our list have modern and efficient mobile apps for your business banking needs. ConclusionHere’s a recap of the ten best online business banking solutions on the market today:
I purposely included banks for all types of businesses on here. From freelancers to enterprises, and everything in between, I know you can find what you’re looking for on this list. Social Media via Quick Sprout https://ift.tt/UU7LJr February 28, 2020 at 09:36AM
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How to Rethink Your Way to Business Growth https://ift.tt/3cgB5m7 Do you want to grow your business? Is it time to rethink the way you market and deliver experiences? To explore how to grow your business via innovation, I interview Duncan Wardle on the Social Media Marketing Podcast. Duncan is the former head of innovation & creativity for Disney. He’s also a keynote speaker who delivers workshops on design thinking and innovation. Duncan explains why the way you’re marketing needs to change. He shares three ways to make changes that lead to growth and how to ask “What if…?” questions that reveal the keys to valuable innovation. Innovation That Leads to Business GrowthDuncan’s career with Disney began behind the bar at the Rose & Crown Pub in Epcot Center in 1986. He then transferred to Disney’s 16-person London office (it’s now got 3,500 employees), where he mainly fetched cappuccinos and collated press kits. His first big assignment was at the 1988 world premiere of Who Framed Roger Rabbit? where his job was simply to stand at the bottom of the stairs and make sure Roger didn’t hurt himself on the way down. With about six steps to go, Roger tripped over himself and went hurtling through the air directly toward Diana, Princess of Wales, whereupon two royal protection officers took poor Roger out in midair. Duncan assumed he’d been fired and didn’t go to work the next day. His boss countered that this was exactly the sort of publicity they needed for the movie. Thus began Duncan’s 20-year career in public relations—which he describes as having big ideas even if he didn’t have the money to support them—and at Disney—if he had a big idea, the funding would come. Duncan loved working with former CEO Michael Eisner because every time he was presented with a big idea, Eisner would say, “Not big enough. We’re the world’s number-one entertainment company. Come back when you’ve got something else to talk about.” Duncan appreciated that challenge and took it on wholeheartedly. Ideas successfully executed include getting NASA to take a Buzz Lightyear toy into space for the launch of Toy Story Mania! and arranging for Michael Phelps to swim down Main Street, U.S.A. at Disneyland after his 2004 Olympic Gold win. Duncan spent 13 years in that role until he got a call from the chairman declaring he’d been tapped to head up innovation. Duncan didn’t exactly know what that meant. Neither did the chairman; he just knew they needed more of it. The first thing Duncan did was to survey 5,000 employees at Marvel, Lucas Films, Pixar, and Disney Imagineering about their barriers to being more innovative and creative at work. Their top responses were a lack of time to think; risk aversion (because there were quarterly results to meet); underuse of consumer insights; the fact that ideas often got stuck, diluted, or killed throughout the administrative process; and finally, that everyone had a different definition of innovation so they were all heading in different directions. Why Customer-Centric Innovation MattersIf you ask a business if they’re a product-centric or consumer-centric brand, most will say they’re consumer-centric. But if you ask them if they’ve ever spent a day in the living room of one of their consumers, very few can put their hand up. From 1920–2020, quarterly results on Wall Street dominated the way we do business. Now, we need to ask if we care more about quarterly results or our consumers. It’s all well and fine for businesses to invest in artificial intelligence, blockchain, and data—but who’s watching Generation Z, a generation that cares more about purpose than profit? Generation Z not only won’t buy your products and services if they don’t believe in what you stand for, they also won’t want to work for you. Duncan was asked to give a talk to the world’s largest tool manufacturer about purpose. After hanging out in the aisles of Home Depot and Lowe’s, he came back and told the tool manufacturer, “This generation hasn’t heard of your brand. At that decision-making purchase moment, they’re not talking about your brand, the individual products, or even price point. They’re talking about what’s important to them, not you: remodeling their dream kitchen or building their dream house. Your purpose, if you choose to create one, is to become the brand that helps people build their dreams.” There’s a big transition coming. We’re moving from a marketing economy to an experience economy. 3 Pathways to Innovation and Business GrowthMarketing implies “at,” which is a one-way relationship—and one-way relationships don’t work. Today’s consumers don’t want to be marketed at. But on Instagram, every third image in the Instagram feed is content somebody produced to disrupt the consumer’s experience—to market at them. Consumers may have a neutral position on your brand before that disruption, but after the disruption they don’t like your brand at all because your marketing content disrupted their experience. That’s why Social Media Marketing World is so successful. It’s built on creating experiences for and with attendees, not marketing “at” people. When Walt Disney opened Disneyland on July 17, 1955, he started what continues to be the most successful retail shopping mall on the planet per square foot. Nobody thinks of Disneyland as a shopping mall; we think of it as an experience. Airbnb is an experience. The Museum of Ice Cream is an experience. We don’t go to Starbucks for the coffee; we go for the experience. And so marketing is now about rejuvenating brands by creating those experiences. There are three key ways you can go about creating that experience: Re-Engineer the Industry RulesWhen Walt Disney created Fantasia, he wanted mist to fall inside the theater during the scene with rain. He wanted heat pumped in during the scene of “Night on Bald Mountain.” Theater owners complained that this would all be too expensive. So Walt listed all the rules of his industry as they stood at that moment. He was frustrated that he couldn’t control how his consumers experienced his brand. So he said, “What if I controlled the movie theaters?” But that’s not innovation. He said, “What if I take my movies out of the theater?” You’re not supposed to know how to do it. If you know how to do it, that’s iteration, not innovation. He said, “Well, if I take my movies out of the theater, what if I made them three-dimensional? If I made them three-dimensional, I’d need people to play the characters. If I have people play the characters, Cinderella couldn’t live next to Jasper and Davy Crockett because people wouldn’t be immersed in her story. I’d have to put her in a different land… I’ll call it Disneyland.” This was one of the greatest-ever re-engineerings of a consumer experience. Reinvent the Consumer ExperienceMarketers tend to rely heavily on data. If you’re relying solely on your big data, you’re only looking where your competition is looking—and data can only go so far. But by being curious and acting like a child, and asking why, you can go beyond that data. If you ask people why they go to a Disney park, they’ll tell you that they go for the rides. That’s a capital investment strategy. Duncan says it’s about continuing to ask why: “Why do you go for the rides?” “Well, I like ‘It’s a Small World.'” “Why do you like ‘It’s a Small World’?” “I remember the music.” “Why is that important to you?” “It reminds me of my mum.” “Why is that significant?” “I take my daughter now.” That fifth question reveals the real reason that consumer goes to Disney: It’s not for the new attractions, it’s because of memory and nostalgia. That’s a communication campaign, not a capital investment strategy. Duncan was tasked with getting more people to come to the theme park and to spend more money. Data told them who could afford the Disney brand: who’d been before, who’d been shopping online, who’d visited the Disney Store, who was surveyed and said they planned to come that year. And then they didn’t come. Clearly, the data was missing something. So the innovation team decided to reinvent their relationship with the consumer. Duncan isn’t a great fan of focus groups because they’re artificial, uncomfortable environments. He says to truly get consumer insights, we need to observe consumers in their own living rooms. They’re far more relaxed than they are in a focus group and it’s not just what they tell you—it’s what you see. Duncan and his team went to live with 26 consumers for a day. In all 26 households, every single time they asked how old the family’s children were, they were anywhere from 2–22 years older than they were in the photographs that were displayed around the home. Duncan’s team knew there was something there that data had missed, and decided to dig a little deeper. Parents want their children in that little photo frame back. When a parent walks in the door at night, they’re still Superman or Wonder Woman to their small child. Those are the best days of a parent’s life and they’re gone so quickly. Duncan and his team dug a bit deeper and found three bittersweet transitions that take place between a parent and a child, when as you cross through them, you instantly want to step back. Duncan remembers where he was the day his son asked him, “Are you Santa Claus?” In that split second, imagination, creativity, Batman, Superman, were all gone. But what hurt so much was his son saying, “I’m not your little boy anymore, Daddy. I’m growing up.” Duncan also knows exactly where he was the day his daughter dropped his hand for the first time in public because she didn’t want people to see her hold Daddy’s hand anymore—he even remembers that it was his left hand. It’s a seminal moment between a father and a daughter. What Duncan and his team realized by spending time with families and getting out of their data was that parents don’t wake up in the morning worrying about whether Disney has new attractions this year. Parents wake up every morning worried about how quickly their children are growing up and how they want to make special memories for them while they still believe, while they still hold their hands, while they’re still there. This realization led to a three-way targeted communication campaign that drove sales—not intent to visit—up 20% and turned a very product-centric, “we know better” culture into a consumer-centric culture. Now, it’s mandatory for Disney executives to work 1 or 2 days a year as frontline cast members in the Disney theme parks and to spend a day each year in their consumers’ homes. Re-Express the ChallengeAs marketers, we’re all charged with ROI and driving revenue. But if Disney had merely asked how to make more money in 2011, they’d have simply increased the gate prices at the Disney theme parks by 3%. People would have complained but they’d have still come, and Disney would have met their quarterly results. Instead, Disney reversed the question and asked how they might solve their consumers’ biggest pain points. They then used that same “what if” tool that Walt used all those years ago. They listed the rules of going to Disney parks and came up with things like: people have to buy a plane ticket, rent a car, stay in a hotel room, go to watch the 3 o’clock parade, meet Mickey Mouse, go on Big Thunder Mountain, stand in line, etc. So Disney thought, “What if there were no lines? What if we eliminated the front desk in our hotels? The turnstiles at the front of the park where you wait 20 minutes to get in? The lines to pay for merchandise, including beverages, and to get on your favorite attractions?” RFID technology had already existed for 5 years. Disney put the tech in a wristband and called it Disney’s MagicBand. If you’re staying in a Walt Disney World resort hotel today, the band arrives at your house before you leave. It’s your room key and your theme park ticket. There’s no turnstile at the front of the park—you just swipe the band and go. The band has your reservations for your favorite character meet-and-greets and your favorite rides each day, and if you want merchandise, you touch it and it is delivered to your hotel room. If you want a hot dog with pickles on the side, and you’re going to Pinocchio’s Village House for lunch, you save the order on your phone, and when you walk into the restaurant, you touch the table, and the food comes fresh to you. Because Disney expressed the challenge as how they might solve their biggest consumer pain points, the average guest now has between 1.5 and 2 hours of free time each day in the park that they didn’t have before, which has resulted in record revenues—because people spend money when they have spare time. What’s more, by simply touching and telling Disney what they like and what they don’t, customers wearing that same RFID technology are now essentially crowdsourcing the future design of every product and service Disney creates for its parks. By re-engineering the experience and breaking the rules of the industry, by reinventing the relationship with the consumer by actually meeting one, and by re-expressing the challenge and not asking the same question every year, you can create great experiences. You’ll not only survive, you’ll thrive in the experience economy because Generation Z is coming and they want experiences. They’re seeking individualized, personalized, customized experiences. The challenge for a lot of big brands is that they’ve been built on being consistent for 100 years. But this next generation doesn’t want that. Embracing Customer-Centric InnovationOver a decade ago, Duncan asked Disneyland, “What if we stop producing our marketing content and let the consumer do it for us?” Disneyland’s Instagram account is now completely curated consumer content. Disney doesn’t produce any. Smaller organizations with smaller marketing teams have always assumed that they had to create their own content. Well, how many consumers have you got? Even if only a small percentage, your most passionate advocates, do this on your behalf, how much more reach will you have? More importantly, how much more credibility? Disney can advertise at you and tell you to come to Walt Disney World with a 2-year-old child and you’re going to say, “No, I want to wait until John is the right age.” But if you see a photograph of your best friend with little Sarah, who’s the same age as John, enjoying the park, the work is done. Lean into consumer behavior and challenge whether the marketing you’re doing needs to change with the times. Ask Naïve Experts for Out-of-the-Box InsightThe biggest barrier to innovation is our own experience. It gets in the way. Duncan’s team was charged with coming up with a new retail, dining, and entertainment complex for Hong Kong Disneyland. He had 12 white male American architects over 50 years of age in the room. That’s called groupthink. Duncan likes to bring what he calls a naïve expert into every session he runs. The naïve expert could even be a consumer. Because they don’t work for him and don’t work in his industry, they’ll ask the silly question that everyone else is too embarrassed to ask in front of their peers. They’ll throw out the audacious ideas ungoverned by industry hierarchy, politics, turf, and approval processes. They won’t solve the issue. They’ll simply get you out of the river of thinking and help you think differently. Duncan tasked each member of the team with drawing a simple picture of a house in 7 seconds. They all drew basically the same thing because they all went to the river of thinking of all their shared experience and expertise. Duncan’s naïve expert in this situation was Chinese, not American; female, not male; younger than 30, not older than 50; and a chef, not an architect. She drew dim sum architecture, which none of them had ever seen before. It looks like the round bamboo dish that your dim sum comes in. With that drawing, she gave the group permission to think differently, and consider audacious architecture. If any company in the world could consider audacious architecture, it would be the Walt Disney Company. On the way out the door, somebody slapped a Post-It note on her drawing that said, “Distinctly Disney, authentically Chinese.” Seven years later, the strategic brand position that guided everything, including the design of the resort in Shanghai, was ‘Distinctly Disney, Authentically Chinese’. Another time, Duncan had a meeting with senior executives to discuss how they might make more money. Duncan’s naïve expert was Mildred, a 78-year-old woman who worked in the call center. She spoke to the company’s guests for 8 hours a day; the executives didn’t. So who do you think knew more about what the guests wanted? Duncan asked Mildred what she liked and disliked about her job. He discovered that she was frustrated by her boss’s “Guest Request, Don’t Suggest” policy, which stated that if there was an online offer and the guest didn’t suggest it first, Mildred wasn’t allowed to. Mildred felt this policy lost trust with customers. She speculated that she could book more of her callers if she weren’t restricted by this policy. Duncan went off to meet the head of strategy for Mildred’s department, who claimed that this “Guest Request, Don’t Suggest” policy was worth millions of dollars a year in incremental revenue. Mildred was taken out of that policy for 6 weeks to see how she performed. In those 6 weeks, Mildred’s average went from 1 out of every 20 calls booked to 4 out of every 20, and Disney made a lot more money. Most people don’t understand the power of diversity. They think it just means political correctness and quotas, and they don’t give it its due. Diversity is innovation. If somebody looks different from you, they think differently from you, and if they think differently from you, they can help you think differently. It makes for a much more innovative organization than a group of people who all look—and think—the same. Ask Provocative QuestionsThe founder of Netflix listed all of the rules of going to Blockbuster: I must “be kind and rewind.” I can rent three at a time. They never have the one I want on opening day. I have to drive to a physical store. I need a membership card. I must pay late fees. The founder of Netflix said, “What if there was no physical store?” That was an absurd suggestion in 2005. But YouTube had existed for a long time before Netflix. YouTube, at the time, was only streaming amateur content. He said, “What if I only stream professional content? I’ll do a deal with all of the movie studios. Nobody would have to drive anywhere. Everyone would get the movie they wanted on opening day weekend. I’ll be open 24 hours a day, 7 days a week. I’ll cut the rental off at the end of 24 hours. Nobody pays a late fee. I’ll take my idea to Blockbuster Video five times, they’ll turn me down five times. I’ll take him out of business in less than 5 years.” It’s easy to look at Netflix and Disney and say, “But I’m a small business.” But, innovation isn’t about money. It’s about having a clear, simple idea. A small drinking glass company in Nottingham in Great Britain in the 1970s had only 84 employees. They noticed there was too much breakage as the glasses were being wrapped and shipped and that production wasn’t fast enough. They went down to the shop floor which consisted of 26 employees, a conveyor belt, and cardboard boxes to investigate. Employees packed 12 glasses to a box, each separated by corrugated cardboard and wrapped in newspaper—but the employees were reading the newspaper. There was their pain point. So somebody asked the relatively provocative question, “What if we poke their eyes out?” Well, that’s against the law and it’s not very nice. But because they had the courage to ask the provocative question, they got out of their river of thinking. Instead they asked, “Why don’t we just hire blind people?” So they did. Production went up more than 20%, breakage went down more than 70%, and the British government handed them a 50% salary subsidy for hiring people with disabilities. Getting Started With “What If…” QuestionsStart with the rules of your industry. Let’s say you’re in the movie theater business. What are the rules of that industry? Rule number one, you have to buy a ticket. Rule number two, you have to sit down. Rule number three, it’s dark. Rule number four, you can’t use your phone. Rule number five, you have to sit behind a man with a big head. Rule number six, you can’t participate in the movie. What if you could participate in the movie? What if we could do crowdsourced theater, which would enable people to choose the villain, choose the costumes… What if you could participate? We’ve been able to buy music off of Instagram for the last decade and we can buy straight out of people’s Instagram posts today. Why couldn’t we create a movie where every single thing in it is for sale? The car, the blouse, the skirt, the desk. As people see it, they can buy it straight off of the screen and have it sent to their home. Why not? Why hasn’t somebody already done that? Movie theaters today make their money from you buying a ticket but what if it was free? If people could buy products off of the screens and product placement, but it was done subtly and creatively within the movie, theater owners could make enough revenue from the advertisers that there wouldn’t need to be a charge to get in. Duncan doesn’t actually think movie theaters have long to live. They’ve always said that with each new technological advance, they’d still survive—when TV came along, video, DVDs, and now streaming. But here’s what’s happened: It’s not about technology; it’s a culture shift. When we were kids, we went out to the park to play and kick a ball around together, and we got emotional satisfaction from going out with our friends to a movie theater, a restaurant, a sports arena, or a concert. Duncan’s son—on the odd occasion he sees him in the 17-second sprint between his bedroom and opening the door for the UberEats driver—can play with all of his friends from within his own bedroom. He doesn’t have to go anywhere. It’s a different world. The NBA created some virtual teams last year because they think virtual basketball revenue will eventually exceed real basketball revenue. Could virtual basketball actually be in the Olympic games? Possibly. But when the virtual Orlando Magic team played against the virtual New York Knicks live in Madison Square Garden, they got a whole lot more fans showing up than would show for a regular game. Getting Buy-in on “What If…” InnovationDuncan and I played a little role-playing game. The first time around, he threw ideas at me and had me start each response with the words, “No, because,” and provide a reason that we shouldn’t be doing the idea. Duncan does this exercise with lots of people and asks them at the end if the idea got bigger or smaller; generally they say that it got smaller. We did the brainstorming exercise again—but this time, I had to respond with the words, “Yes, and,” and we built the idea together. When groups do this version of the exercise, Duncan says the energy level in the room goes up 100%. Laughter goes up 100%. If you ask them if the idea got bigger or smaller, they’ll all say bigger. From this second exercise, the idea belonged to everyone who participated. The moment you can transfer from “my idea” to “our idea” is the moment you can accelerate its opportunity for realization. Your boss has more experience than you, more expertise than you, and more years in the industry than you. They know 20,000 reasons why your new idea won’t work and they’ll constantly shut it down. If the first two words out of a leader’s mouth are, “No, because…” people won’t likely come back to them with a new idea. Leaders have to remind themselves, even if they’re at a small company with a set budget, the idea doesn’t have to be green-lit for execution today. It can simply be green-housed. Using just those two little words from the world of improv—”Yes, and…”—ideas get bigger, not smaller. You can always take a big idea and value-engineer it down. You can’t take a small, bad idea and turn it into a big one. But far more importantly, inside big organizations with layers and approval levels and everything else, simply by saying, “Yes, and…” the idea moves from “mine” to “ours,” and it receives a much better shot at actually getting done. People ask Duncan why he left Disney after being head of innovation & creativity and being with the company for 13 years. It’s because he realized that there’s a massive gap in the market. Every single C-suite executive is standing up and saying, “We must innovate. We must take risks. We must disrupt. I challenge you to be brave and think differently.” And all of their employees are sitting there thinking, “That’s great. Can you show me how?” And nobody’s doing the “how.” Duncan realized all he needed to do was to create an innovation toolkit that makes innovation easy, creativity tangible, and fun. But you can’t change a culture by talking about it. You have to give people a toolkit they want to use when you’re not around. Key Takeaways From This Episode:Get Expert Social Media Marketing Training!Want to keep ahead of your competitors? Need to master a social platform? Discover how to improve your social media marketing at Social Media Marketing World 2020, brought to you by your friends at Social Media Examiner. You’ll rub shoulders with the biggest names and brands in social media, soak up countless tips and new strategies, and enjoy extensive networking opportunities . Don’t miss the industry’s largest conference. Get in early for big discounts. Event starts Sunday, March 1, 2020.CLICK HERE TO LEARN MOREWhat do you think? What are your thoughts on how to grow your business through innovation? Please share your comments below. Social Media via Social Media Marketing | Social Media Examiner https://ift.tt/1LtH18p February 28, 2020 at 05:02AM How to Rethink Your Way to Business Growth - 395 https://ift.tt/2VvBZW8 Do you want to grow your business? Is it time to rethink the way you market and deliver experiences? To explore how to grow your business via innovation, in this episode I interview Duncan Wardle. Duncan is the former head of innovation & creativity for Disney. USEFUL INFORMATION: Check out Social Media Marketing World We'd love you to review our show on Apple Podcasts. Social Media via Social Media Marketing Podcast https://ift.tt/1LtH18p February 28, 2020 at 04:58AM
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10 Instagram Best Practices You Should Be Following in 2020 https://ift.tt/3aeX4rF Instagram best practices continue to change. As new advertising, creative, and sales tools come online, brands are discovering new ways to engage users. For breakout success in 2020, you’ll need to keep up with the latest trends and make full use of what Instagram has to offer. Just consider what your brand is up against. Last year, businesses spent roughly $20 billion to advertise on Instagram. That’s $5.1 billion more than YouTube earned in 2019. This year, competition for Instagram users’ attention and loyalty will only grow more intense. Instagram Stories alone is expected to earn $1.7 billion in sales in 2020—with 150% revenue growth year over year. If you currently use or plan to use Instagram for business, best practices should guide your efforts. These 10 best practices are key to improving your results in 2020. Bonus: Download a free checklist that reveals the exact steps a lifestyle photographer used to grow from 0 to 600,000 followers on Instagram with no budget and no expensive gear. 10 best practices for InstagramInstagram is the place to showcase your brand authority, personality, and heart using the latest and best tools and techniques. Generic won’t cut it on this platform. If your presence is lacking, you’ll forfeit opportunities to connect—and lose out to other brands. Here are ten ways to take your Instagram presence to the next level. 1. Establish a business profileEstablishing a business profile on Instagram is a crucial first step. You’ll be able to build your brand image, following, and sales funnel in ways a personal profile won’t allow. To switch from a personal profile to a professional account, follow these easy steps. Once you’ve made the switch, you can:
Soon, you’ll be able to see the impact you’re making and double down on what works to drive engagement, traffic, and sales. (We’ll explain in more detail below.) 2. Give your Instagram bio the attention it deservesIf you want your Instagram profile to appeal to users, you need curb appeal. With 150 characters or less and a photo or logo, you’ll need to capture the essence of your brand: who you are, what you offer, and why you’re different. Whether they’re comfortably established or trying to generate interest, many brands keep their bios basic. SeatGeek and Patagonia use few words but convey big ideas. Like Sabra and HelloFresh, you can use your bio to promote contests, deals, product launches, and more. If you’re an emerging brand, you’ll need to seem credible to earn trust. An Instagram verified badge can help with that. We recommend applying for Instagram verification. . 3. Make it easy to do business with youShoppable content is a must for Instagram marketers. Although in-app checkout is not widely available (still in a closed beta in the U.S.), you can tag your products in photos, videos, and Instagram Stories and expose your products to as many as 200 million Instagram visitors daily through Explore. In the future, you may be able to run shopping posts as paid ads. If you’re in the health and beauty, food and beverage, or ticketing business, you can now add an action button to your business profile so users can book an appointment, reserve a table, or buy tickets without leaving the platform. You’ll just need an existing account with one of Instagram’s action button partners to take advantage of this feature. 4. Don’t let your creative get staleThe creative possibilities on Instagram are limitless. By experimenting with post types, media options, and editing tools, you can easily shake up your content routine and refresh your image.
5. Rock those Instagram StoriesInstagram Stories feature photos or short video loops that followers can view at the top of their app for 24 hours. Stories might contain text, links, and even GIFs. The new Stories Layout feature offers five new layout options with multiple frames. And of course, there are plenty of great Stories apps for iOS and Android. Put to good use, Stories is a powerful engagement tool. With Stories, you can:
You can also include Story Highlights (which don’t expire) on your profile page. This is a great way to invite visitors to get to know your brand. Here are a few examples of how leading brands are using Instagram Stories. Here, ThredUP is alerting users to some recent clothing finds. Harry’s is kicking off a Q&A session. Fender is giving a shout out to its brand community. GE is taking users behind the scenes. Instagram offers some valuable tips for making the most of Instagram Stories:
Not sure how to get started with Instagram Stories? Here’s a step-by-step guide. 6. When setting goals, consider short- and long-term valueYour Instagram posts and campaigns should be designed to appeal to your target audience based on their demographics and interests. To drive results over time, you’ll need to set S.M.A.R.T. goals (specific, measurable, attainable, relevant, and timely) and determine how you’ll measure success. Based on our annual survey of more than 3,000 marketers for our Social Media Trends 2020 report, 44% indicated that “driving conversions” is the #1 aim of their social media efforts. While this is an important goal that can easily be measured against, conversions are short-term wins. Focusing on building brand equity and delighting existing customers could deliver far more value in the long run. 7. Create a content calendarSpontaneous posts are fine when opportunity strikes. But steady progress requires marketing discipline. Use a content calendar to organize posts and schedule them in advance.
Not sure what your content calendar should look like? Get up and running fast with this handy template. 8. Expand your reach with hashtags and geotagsInstagram users search for content using hashtags (#). They can also follow hashtags. By including relevant hashtags (even daily ones) in your bio and your post captions, you’re exposing a lot of potential new followers to your brand and products. Bonus: Download a free checklist that reveals the exact steps a lifestyle photographer used to grow from 0 to 600,000 followers on Instagram with no budget and no expensive gear. Get the free checklist right now!If you’re a brick-and-mortar business trying to reach users in your area, using geotags can help you make those local connections. 9. Use Insights to track engagement and conversionsYour Insights page, which you can access through your profile, offers a detailed view of how your content is performing. Insights for Stories are available for up to 14 days after Stories appear.
As the insights begin to flow, pay attention to trends and look for outlier posts. Both high and low performers can help you fine-tune your messaging and design. You can even cannibalize winning posts for future content or turn them into paid ads to maximize your ROI on the platform (see below). Read more about how to use Instagram Insights to its full potential. 10. Turn awesome organic posts into marketing goldIf an organic post is seeing heavy engagement, it could be worth promoting. To get started, just follow these simple steps:
Branded content, a relatively new Instagram feature, allows you to partner with individual creators of organic branded content (even Facebook content) and promote their posts as Instagram feed or Stories ads. What a great way to make a splash, grow your reach, and maximize your resources in 2020. Save time managing your Instagram presence using Hootsuite. From a single dashboard you can schedule and publish posts directly to Instagram, engage the audience, measure performance, and run all your other social media profiles. Try it free today. The post 10 Instagram Best Practices You Should Be Following in 2020 appeared first on Hootsuite Social Media Management. Social Media via Hootsuite Social Media Management https://ift.tt/1LdunxE February 27, 2020 at 01:37PM
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The Role of Social Media in the Legal Industry https://ift.tt/3a3yxWy Social media has been growing by leaps and bounds over the past few years. Now, it seems like everyone has multiple platforms on which they have a profile. This has become an important part of the legal industry as well. Social media presents numerous opportunities for those who work in the modern business world, including the legal industry. As a lawyer, social media can serve as a way for practices to develop their business while establishing a positive reputation among potential clients. In many ways, social media can act as a gateway to career advancement, creating ways for lawyers to connect with colleagues and local practices in the area. Some of the most important platforms in the legal industry include Twitter, Facebook, LinkedIn, and Google +. When these platforms are used correctly, social media can generate huge returns that make the effort worth it. There are a few social media strategies that attorneys can put to use. First, social media works well when it comes to amplifying blogs, articles, and opinions. When someone posts a new article on his or her legal website, it can be a good idea to share this article on social media platforms. Lawyers can tweet a link to the article or post in on Facebook to generate more traffic to the article itself. In this manner, social media can help lawyers amplify the writing they produce, helping them increase their visibility. It is important for people to be patient as they try to increase the number of followers they have. It is a good idea for attorneys to correspond with each other through these platforms in an effort to increase their online presence. Why is this important? This matters because prospective clients might come across the hard work of attorneys who work in personal injury, wrongful death, and more. Clients want to see that their attorney has a positive reputation throughout the local community. If they have a large number of followers and regularly post high-quality content, this can go a long way toward building this presence. If clients have a positive view of an attorney’s work, they are more likely to hire that attorney to represent them. In order for attorneys to get the most out of social media, there are a few key tips to keep in mind. First, it is critical to keep the professional profile separate from the personal one. Mixing work and personal lives are never a good idea. Then, make sure to post content on the professional profile on a regular basis. Once a week is probably good; however, posting multiple times a day can make it seem like the content is spam. This can drive people away. Finally, post content that is relevant to that specific practice area. Try not to go outside of one’s area of expertise. This can lead to problems. When used correctly social media can play a major role in the growth of a legal practice. The post The Role of Social Media in the Legal Industry appeared first on Social Media Explorer. Social Media via Social Media Explorer https://ift.tt/2onGYog February 27, 2020 at 04:24AM
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Twitter opens its ‘Hide Replies’ feature to developers https://ift.tt/2SZg7Rd Last November, Twitter rolled out its Hide Replies feature to all users worldwide. The feature, largely designed to lessen the power of online trolls to disrupt conversations, lets users decide which replies to their tweets are placed behind an extra click. Today, Twitter is making Hide Replies available to its developer community, allowing for the creation of tools that help people hide the replies to their tweets faster and more efficiently, says Twitter. These sorts of tools will be of particular interest to businesses and brands who maintain a Twitter presence, but whose accounts often get too many replies to tweets to properly manage on an individual basis. With Hide Replies now available as a new API endpoint, developers can create tools that automatically hide disruptive tweets based on factors important to their customers — like tweets that include certain prohibited keywords or those that score high for being toxic, for example. Ahead of today’s launch, Twitter worked with a small number of developers who are now releasing tools that take advantage of the added functionality. Jigsaw, an Alphabet-owned company tackling the worst of the web, has integrated Twitter’s new endpoint with its Perspective API, which uses A.I. to score tweets based on their toxicity. The integration will automatically hide replies that exceed a certain toxic threshold (.94), freeing up the time it would otherwise take to comb through replies manually. A scripting platform for business workflows, reshuffle, has used the endpoint to develop scripts that detect and hide replies based on keywords or even by user. Dara Oladosu, the creator of the popular app QuotedReplies, also used the endpoint to build a new app called Hide Unwanted Replies. The app today automatically hides replies by keywords or Twitter handles. Soon, it will add support for hiding replies from likely troll or bot accounts — including tweets from user accounts created too recently or from accounts with few followers. Hide Replies has been one of Twitter’s more controversial launches to date, as it could potentially allow users to silence critics or stifle dissent even when warranted — such as in the case of refuting misinformation or propaganda, for example. Others argue it’s not really helping address online abuse; the abuse still occurs, but in the shadows. One organization even recently leveraged Hidden Replies for a clever online campaign about how domestic violence goes unseen which further illustrates this problem. Nevertheless, adoption of Hide Replies is growing, with organizations like the CIA even leveraging it on some tweets. The new Twitter API endpoint for Hide Replies is available today to all developers in a production-ready form, Twitter says, initially through Twitter Developer Labs. This program launched last year to serve as a way for developers to try out Twitter’s latest APIs ahead of their wider release and offer feedback. Participation in Twitter Developer Labs is free, but interested developers have to sign up using an approved developer account. Twitter is also inviting developers building with the new endpoint to collaborate with the company by way of the community forums. Based on early feedback from the first testers, Twitter says it’s already making a few changes to the endpoint including support to unhide replies via the endpoint, a higher rate limit to support high-volume use cases, and a way to retrieve a list of replies that indicate if they’re hidden or not. Social Media via Twitter – TechCrunch https://techcrunch.com February 26, 2020 at 01:38PM 5 Mistakes Brands Make Trying to Sell on Social https://ift.tt/387VnLy Especially for young people, social media is today’s town square. Users log in for gossip and news, but they also go there to shop. Social media may be full of sales opportunities, but tapping them takes more than a branded Facebook page. You need a team of town criers, each trained and ready to talk you up. 1. Not establishing brand standards 2. Leaving multimedia out of the mix
4. Taking an all-platform approach Instagram and YouTube may be the top two platforms in terms of influencer marketing investment, but that doesn’t mean they’re the right choice for every brand. Both platforms attract young audiences, for one, making them poor places to reach middle-aged adults or seniors. 5. Neglecting nurturingWhat happens after a user spots your content on social media? If you’re lucky and you’ve established a clear click path, you might score a sale. More likely, you’ll have generated awareness. What you do with it dictates whether that initial interest becomes something more. Include a link to your site in each social post. At that link’s destination, use a lead capture tool. Although whitepaper content works best in the B2B space, B2C companies can also pair social posts with on-site assets. REI’s #ForceOfNature campaign maps nicely to its blog and infographic content. To comment or sign up for REI’s newsletter, visitors have to share their email address, giving the outdoor brand a chance to close a sale. Turning attention online into actual revenue is easier said than done. You might make a few new friends with those artful Facebook posts, but there’s more to the story if you want to sell. In both yesterday’s town squares and on today’s social platforms, the secret is the setup. Reaching the right people on the right platforms with the right messaging is how social selling works. The post 5 Mistakes Brands Make Trying to Sell on Social appeared first on Social Media Explorer. Social Media via Social Media Explorer https://ift.tt/2onGYog February 26, 2020 at 11:48AM |
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