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Chatbots Often Leave Customers Wanting Better Service https://ift.tt/IUbBc51 The mobile era has changed the way people communicate, with many opting for texts instead of calling or leaving a voicemail. With these preferences affecting how consumers want to interact with businesses, more companies are turning to chatbots to automate these interactions. A good chatbot experience benefits customers with 24/7 … Reminder: You are seeing this premium content because you are a subscriber to MediaPost's Research Intelligencer and/or a member of the Center for Marketing & Media Research. This content cannot be viewed by non-subscribers/non-members. Mobile Marketing via MediaPost.com: mobile https://ift.tt/8E2Nxic February 2, 2023 at 05:16PM
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