United Airlines CEO has finally apologized

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United Airlines CEO has finally apologized

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On Tuesday, United Airlines CEO Oscar Munoz released the latest statement regarding the violent removal of a fare paying passenger from one of his airline's flights over the weekend. After two poorly received releases on Monday, the United CEO has finally apologized to the customer, who has been identified as Dr. David Dao. 

The statement reads:

"The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.  

I want you to know that we take full responsibility and we will work to make it right.  

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.

I promise you we will do better.

Sincerely,

Oscar"

This story is developing. 

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See Also:

• United responds to crisis by calling the passenger "disruptive" and "belligerent"
• The government is now reviewing the United Airlines incident where a man was dragged off a plane
• People are threatening to boycott United Airlines after a passenger was dragged off the flight

SEE ALSO: We recently interviewed United Airlines' CEO about turning the company around — here's what he had to say

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April 11, 2017 at 07:30AM